How We Make Onboarding a Breeze and Handle Offboarding with Care
- Amy Shaw
- Aug 25
- 2 min read
Expanding your business can be thrilling, but it can also be stressful. At CloudSolved IT, we focus on easing that transition for new hires. Our onboarding and offboarding processes are carefully designed to work seamlessly, making the experience as smooth as possible. Let’s explore how we achieve this for our Cloud Managed Subscribers.
Our onboarding journey kicks off when a client informs us of a new hire's start date. As soon as we have this information, Sierra, our dedicated onboarding specialist, springs into action. She prepares all necessary onboarding documents and creates a unique username and password for the new hire. This attention to detail means we’re ready before day one.
Once the onboarding documents are prepared, we securely send the information to the new hire. We prioritize data security, ensuring that sensitive information is transmitted safely. Building trust at this early stage sets a positive tone for their future with us.
To ensure new hires are ready from the get-go, we prepare their laptops or desktops before their first day. On average, 90% of our new hires have their devices fully set up by start day. This means everything is in place for when they log in for the first time, making them feel welcomed and ready to make an impact.
On their first day, new hires participate in an onboarding call. During this session, we guide them through security setups and familiarize them with our systems. This is also a valuable opportunity for them to ask questions and understand the overall security in place and what to do if they have an issue with security or hardware. Once this call wraps up, they are all set to dive into their new role.
Now, let’s discuss offboarding. While our onboarding process is smooth, we recognize that not all journeys end as planned. In cases where employees leave, we have a structured offboarding process designed to handle these situations with care.
When an employee departs, we swiftly and securely revoke their access to sensitive information. This step is vital in safeguarding our client's operations and protecting client data. We approach offboarding with professionalism, ensuring the departing employee feels respected and valued throughout the process. According to our internal surveys, 85% of departing employees felt appreciated during their offboarding.
In summary, our onboarding and offboarding processes are built around efficiency, security, and respect. We aim for new hires to feel excited about their journey while ensuring that we handle departures thoughtfully. By emphasizing these areas, we create a positive experience for everyone involved.
If you’re considering expanding your team or are curious about our operations, I hope this gives you a clear view of our approach. We’re committed to making every step of the employment journey as smooth as possible!
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